Global Order Management Transformation for a Retail Giant
How KogniVera unified order management across 10+ countries and 70+ brands, cutting fulfillment costs by 25% and boosting sales by 15%.
About the Client
A global retail giant with a presence in over 10 countries, operating 70+ brands across both online and brick-and-mortar stores. The client manages thousands of SKUs and fulfills millions of orders annually across diverse sales channels.
With such scale and complexity, a fragmented order management landscape was holding back growth, efficiency, and customer experience.
Challenges
Operating at global scale across multiple channels and regions exposed critical gaps in the client’s order management infrastructure.
Fragmented systems
Order processing systems were siloed across regions and channels with no unified view.
No real-time inventory
Lack of real-time inventory visibility caused inconsistent customer experiences across channels.
High fulfillment costs
Inefficient routing, overstock, and understock issues drove up order fulfillment costs significantly.
Manual exception handling
Manual processes caused shipping delays and missed service level agreements regularly.
Limited omnichannel
Difficulty launching BOPIS, curbside pickup, and other omnichannel capabilities at scale.
Solution
KogniVera implemented a comprehensive Order Management System to centralize and streamline the entire order lifecycle — from capture to fulfillment — across all channels and regions.
Core Capabilities Delivered
Unified order management platform
Single platform managing orders from all channels — eCommerce, stores, and mobile — with full visibility and control.
Real-time inventory visibility
Live inventory view across warehouses, stores, and drop-shippers enabling accurate availability across all touchpoints.
Intelligent order orchestration
Fulfillment logic based on proximity, cost, and availability — automatically routing each order to the optimal source.
WMS, ERP, POS & CRM integration
Seamless integration with the client’s full ecosystem of existing backend and front-end systems.
Enhanced exception management
Automated backorder handling, exception workflows, and proactive customer notifications to reduce delays.
Full omnichannel capabilities
Buy Online Pickup In Store, ship-from-store, and endless aisle all enabled across the retail network.
Business Impact
25% reduction in order fulfillment cost through optimized sourcing and routing
40% improvement in inventory turnover by improving demand-supply alignment
Significant boost in customer satisfaction through faster and more accurate deliveries
Omnichannel retail operations enabled, leading to a 15% increase in sales
Scalable OMS platform ready for future growth and global expansion
Fragmented order management unified into a single efficient system across all regions and brands
“KogniVera’s implementation expertise transformed the client’s fragmented order management into a unified, efficient system — positioning them for continued global growth.”